For airline operations & IROPS duty managers
When a flight dies at midnight, the night is ours.
186 strangers in a terminal still need a bed. Flighter sources the rooms, lets each passenger accept theirs in a tap, then books, pays and confirms — end to end, under your duty-of-care obligations, while your duty manager sleeps on it. Literally.
00:52 · The phone-tree era
One duty manager. Two phones. A laminated list of hotels that stopped answering at eleven.
This is how most carriers still run HOTAC: heroically, by hand, with the receipts lost to the night. Rooms booked blind that nobody shows up to. Spend no one can reconcile by morning. A duty-of-care obligation you can't prove you met. The passengers remember the queue; the CFO remembers the waste; the regulator just wants the paper trail.
before the first room is even confirmed
from cancellation to the last head on a pillow
holding the entire night together, alone
So we built one
An AI agent that runs the whole overnight — and hands back the morning.
The moment a flight is cancelled, Flighter detects it, sources hotels at your negotiated rates, and sends every passenger a link to accept the room they want. Only then does it book, pay by virtual card, and file the EU261 duty-of-care trail.
No phone tree. No four-month-old spreadsheet. No untracked spend — and nobody booked into a bed they never agreed to.
01:03 · Flighter takes the disruption
A deterministic spine runs the night. The agent does the legwork.
Every step below is logged, priced and reversible. Flighter never books over a passenger's head — it offers, the passenger says yes before a euro is spent. The calls that matter — money above cap, exceptions, judgment — go to a human, with full context, as a single tap. Machines for the legwork, passengers for the choice, people for the judgment.
Disruption ingested from the OCC feed. Severity HIGH — overnight, outstation, 186 passengers.
Manifest resolved. 14 passengers flagged for assistance — reduced mobility, minors, connections at risk.
Sourcing run: 22 properties queried within 12 km of the airport, against your negotiated rates and cap rules.
97 rooms allocated across 4 hotels — held, not yet booked. Coaches lined up for 01:50 and 02:20.
Offer sent: every passenger gets a link with 2–3 hotels — distance, room class, coach time — to accept or decline. Nothing is booked until they say yes.
One property priced above cap. Escalated to the duty manager — approved in one tap, from bed.
Passengers accept → Flighter books and pays the room they chose. VCC issued, invoice captured at source — nothing to chase in the morning.
Confirmation sent to each passenger who accepted: hotel, room class, coach time, breakfast, rebooking link.
No-shows near zero by design — nobody is booked into a bed they never accepted, so there is nothing to release.
Morning report filed. Full audit trail, EU261 Art.9 duty of care — satisfied.
01:10 · The passenger's view
The passenger chooses. Flighter does the rest.
We don't book rooms over people's heads. Each passenger gets one link — two or three hotels that already fit your policy and caps — and picks the one they want, or declines. Only then does Flighter book and pay.
That single tap of consent is why no-shows collapse: nobody is holding a bed they never agreed to. It's the only screen the passenger ever sees.
Your flight FL2114was cancelled. We've got you a room tonight — choose one:
Booked only on your tap
And then the part nobody writes about: a morning where nothing is on fire.
06:30 · The morning report
By the time the coffee is hot, it's already history.
Your duty manager reads the night like a newspaper, not a backlog. Every booking priced, every passenger accounted for, every euro attached to a receipt — and the regulator's questions answered before they're asked.
The disruption above is illustrative. The workflow — sourcing, caps, human gates, reconciliation — is the product.
- FLIGHT
- FL2114 · BCN–LHR · cancelled 00:47
- PASSENGERS
- 186 · 14 assisted cases, all placed
- HOTELS
- 4 properties · 97 rooms · within cap
- TRANSFERS
- 8 coach rotations · last at 02:20
- SPEND
- €18,442 · every invoice reconciled
- DUTY OF CARE
- EU261 Art. 9 — satisfied, evidenced
- ESCALATIONS
- 1 · approved by duty manager, 01:21
- FILED
- 06:30 · full audit trail attached
In daylight · How it works
Deterministic where it must be. Agentic where it pays.
Detect
Flighter listens to your ops feeds. The moment a flight dies, the disruption exists in the system — sized, located, severity-scored.
OCC · movement feeds
Source
Inventory is queried against your negotiated rates, distance rules and spend caps. No screen-scraping heroics — rules you set, applied every time.
your rates · your caps
Offer & Book
Each passenger gets a link to pick from 2–3 compliant options. Accept, and Flighter books and pays it — decline, and nobody's holding a bed they won't use. Anything outside policy stops and asks a human first.
offer · accept · book
Prove
Every action lands in an audit trail with the invoice attached. Duty of care isn't claimed — it's evidenced, line by line.
EU261 · audit trail
Why us
We didn't study this problem. We ran it.
“Years sourcing IROPS hotels for major carriers, by hand, across thousands of bookings. The operational judgment is the moat — the engineering is how we scale it without losing it.”
The Flighter team — operators and engineers, in that order of hard-won knowledge.
When the flight stops, Flighter doesn't
Your next disruption is already on the schedule.
Let's run one overnight together — and show you the difference between a phone tree and an operations layer.